Frequently Asked Questions

Before using your dashcam, be sure to watch our HOW-TO VIDEO, noting that dashcams with the latest firmware automatically synchronize their time setting to the time on your phone each time you use the phone app to connect to your dashcam.
WHAT IS THE DEFAULT PASSWORD TO ACCESS MY DASHCAM?

12345678

HOW COME I CAN’T SET THE TIME ON MY DASHCAM?
Dashcams with the latest firmware automatically synchronize their time setting to the time on your phone each time you use the DashCams Protect® phone app to connect to your DashCams Protect® dashcam. Thus, there is no longer any setting in the DashCams Protect® phone app to adjust the time, because the time in the dashcam is set automatically whenever you connect the phone app to the dashcam, and remains set to that time zone until the next time you connect the phone app to the dashcam.
HOW DO I UPGRADE THE FIRMWARE ON MY DASHCAM?
1. Ensure that the power is off to your dashcam. 2. Remove the microSD card from your dashcam. 3. Insert the microSD card into a corresponding port (or adapter) in a computer. 4. The computer will recognize the microSD card as a drive. 5. Copy and paste to your computer any videos or pictures on your microSD card that you want to keep and not delete. 6. Right click over the icon for the microSD card drive, and select “Format”; cause the computer to format the microSD card 7. Obtain a copy of the latest firmware by going to GET SUPPORT at dashcams.com and clicking the bottom support button titled “Download Updated Dashcam Firmware…” The firmware file will automatically download to your computer. 8. Drag and drop the downloaded firmware file onto the formatted microSD card drive. 9. Eject the microSD card from your computer and carefully insert it back into the dashcam. 10. If applicable, very gently reinsert the power plug back into the dashcam. 11. Start your vehicle to power-on the dashcam and wait about a minute until you hear the dashcam say “recording.” 12. The dashcam firmware has now been updated.
HOW DOES DASHCAMS PROTECT® WORK?

The DASHCAMS PROTECT® 4K1 is an Ultra-High-Definition dashcam hidden behind your review mirror recording high definition video of the road in front of you. The dashcam does not record video inside the vehicle and never records audio, thus protecting the privacy of you and your passengers and complying with various state laws. DASHCAMS PROTECT®’s sleek design sits securely behind your rear view mirror keeping you safe and your line of sight clear. You can stay focused on the road knowing your DASHCAMS PROTECT® dashcam is automatically protecting you whenever you drive.

When you start your car, your DASHCAMS PROTECT® dashcam automatically turns on and begins recording on a continuous loop. It takes away the worry of needing to remember to start recording. As you drive it records date information and GPS location. In the event of an incident, this data is used to create a detailed video, complete with time, location, and speed information for you to view and use.

When the acceleration sensor in the dashcam notices that an incident occurred, the DASHCAMS PROTECT® dashcam automatically stores the footage from before, during, and after the incident to create a separate incident file on your SD card. All footage is saved with time and date information along with GPS location and speed. Your recorded incidents are safely stored on a preformatted and preinstalled 64GB microSD card in the DASHCAMS PROTECT® dashcam, which can be accessed via an app on your phone or by removing the microSD card and inserting it into a computer. You and your passengers’ privacy is secure because the DASHCAMS PROTECT® dashcam does not record any audio, nor does it record any video inside the vehicle.

DASHCAMS PROTECT® can protect you even if no actual accident occurs. It’s easy to say a car was coming toward you and you swerved to avoid them, ending up in a ditch. However, without proof, your insurance rates may go up from your “single vehicle accident”. With DASHCAMS PROTECT®, you can demonstrate that your actions were in response to road hazards or other vehicles, and were not due to distraction. And when you notice something interesting on the road, you can easily trigger your DASHCAMS PROTECT® dashcam to save the video. With DASHCAMS PROTECT® you’ll have video evidence to back you up!

All of the wiring is pre-installed in your new car making the set-up of your DASHCAMS PROTECT® a breeze! Our easy-to-use phone app puts you in control of how you use your footage. Your phone connects to the device wirelessly through the easy-interface DASHCAMS PROTECT® app.

Dashcams aren’t just for techies anymore. Anyone can use DASHCAMS PROTECT® and the simple app to capture high definition video so that you have VIDEO WHEN IT COUNTS®.

WHY IS DASHCAMS PROTECT® CALLED DASHCAM TECHNOLOGY SIMPLIFIED®?

Conventional dashcams sit on the dashboard, block the driver’s view, have ungainly wires hanging down across the dash, and did one thing: record low-resolution video to a removable card while driving. In contrast, the DASHCAMS PROTECT® system is pre-installed and ready to use with a preformatted and preinstalled ultra-high-quality 64GB MicroSD card, hidden out of sight, communicates wirelessly with your phone, and has many useful features that make life behind the wheel easier, such as GPS file stamping, motion-capture software, and wireless file management, all with ultra-high-definition 4K video. All turn-key and ready to use — DASHCAM TECHNOLOGY SIMPLIFIED®.

HOW CAN DASHCAMS PROTECT® PROTECT ME?

Although dashcams might not directly prevent car accidents, they do give you a welcome sense of being in control by catching others on camera when they cause an accident in front of you, cause you to crash, or assault you or your loved ones on the road. High quality, GPS-stamped dashcam footage can prove what actually happened, protect your rights, and significantly reduce your out-of-pocket costs after the dust settles. Make sure you have VIDEO WHEN IT COUNTS®.

HOW CAN DASHCAMS PROTECT® HELP ME DEFEND MYSELF IN THE CASE OF AN ACCIDENT?

A primary reason to own a dashcam is to record car crashes to prove you were not at fault. The DASHCAMS PROTECT® system acts as an indisputable eyewitness of the accident, offering insurance companies, law enforcement, judges, and juries a front-row look at what actually happened, and recording license plate numbers in high definition. Without this video evidence, you as the innocent driver are just as likely to be blamed for the accident as the guilty driver, who might otherwise escape liability.

Imagine this scenario: You’re in the righthand lane on the highway. Another vehicle is merging from the on-ramp but does not yield to you, resulting in your vehicle rear-ending their vehicle. In most similar situations, the driver who is in the back is assumed at fault. But with dashcam footage of the accident, you can prove that the other driver was at fault because they failed to yield.

The DASHCAMS PROTECT® system is engineered to provide you with the best proof to defend yourself in a court or when disputing an insurance claim, saving you time and money, and giving you peace of mind. Make sure you have VIDEO WHEN IT COUNTS®.

CAN DASHCAMS PROTECT® HELP IN CASES OF ROAD RAGE, DRUNK DRIVING, AND HIT-AND-RUNS?

Absolutely yes. Drivers of both passenger vehicles and large semis can be incredibly irresponsible behind the wheel, causing accidents, property damage, and even injuries–or worse. A dashcam records these incidents, capturing license plate numbers, vehicle models, and other identifying information. Simply download and send the video to authorities to accurately and effectively report an unsafe driver, create an accurate police report that absolves you of liability in case of an accident, and protects you from unfairly having to pay insurance deductibles or insurance rate increases. Make sure you have VIDEO WHEN IT COUNTS®.

HOW CAN DASHCAMS PROTECT® HELP PREVENT AUTO INSURANCE FRAUD?

Unfortunately some drivers will cause accidents in an effort to collect money from you and your insurance company. Even pedestrians will fake injuries after falsely alleging that you hit them with your vehicle. Dashcams change the balance of power, changing you from being a fraud victim to being the person who provides the key evidence to convict fraudsters. Make sure you have VIDEO WHEN IT COUNTS®.

CAN DASHCAMS PROTECTT® HELP ME GET OUT OF A TICKET?

The next time you are pulled over for a traffic violation you did not commit, your dashcam footage may help you get out of a ticket on the spot. If the police officer still issues a citation, you will have time-stamped and GPS-stamped video evidence showing your speed and location to dispute the citation in court. Avoiding unfair tickets will not only save you money and frustration, but will prevent you from accruing points on your driving record and paying more for auto insurance. Make sure you have VIDEO WHEN IT COUNTS®.

HOW MUCH MONEY CAN DASHCAMS PROTECT® SAVE ME?

You could save thousands of dollars, in addition to preserving your driving record and peace of mind. The price of the DASHCAMS PROTECT® system for your vehicle is negligible compared to the potential cost of collision repair and insurance rate increases, let alone any legal fees associated with defending yourself. Capturing the world on camera as you drive provides a feeling of calm and control, because you know that no matter what happens, you will have VIDEO WHEN IT COUNTS®.

HOW CAN PARENTS USE DASHCAMS PROTECT®?

Dashcams are invaluable tools for parents of younger drivers. The recorded videos can be used to educate and monitor how well or poorly your teen is driving. The DASHCAMS PROTECT® system includes GPS technology that will record driving speed and routes taken. Make sure you have VIDEO WHEN IT COUNTS®.

CAN I USE DASHCAMS PROTECT® TO CAPTURE HIGHLIGHTS FROM FAMILY ROAD TRIPS?

Yes – dashcams are also fun, allowing you to capture videos of scenic drives. Like a personal videographer, a dashcam captures memory after memory, enabling you to share video clips, or edit together longer videos for sharing once you get back home. Wax nostalgic as you watch old family vacations unfold decades later — it’s the gift that keeps on giving. Make sure you have VIDEO WHEN IT COUNTS®.

CAN I BUY THE DASHCAMS PROTECT® SYSTEM ONLINE?

No. The DASHCAMS PROTECT® system includes the service of having your camera and its associated wiring and hardware installed in your vehicle by professionals at dealerships authorized and trained by Safety F1rst®.

WHERE CAN I BUY THE DASHCAMS PROTECT® SYSTEM?

You can buy the DASHCAMS PROTECT® system at dealerships nationwide that are trained and approved by SAFETY F1RST®.